It is every employers obligation to investigate workplace grievance and disciplinary issues. A fact-finding exercise to establish the evidence from all sides.
Mishandling investigations can have serious implications for employers, ending in tribunal claims and allegations of discrimination. Not to mention the media circus that inevitably parades organisations shortcomings and the difficulty this causes recruiting and retaining future talent, who expect more from employers than ever before.
Investigations must be fair and objective. Having a consistent approach reduces the risk of discrimination, improves employment relations and encourages employees to be honest about their experiences, which in turn creates a positive organisational culture.
HR generalists and in-house teams are already arguably over worked and constantly under new pressures arising from global events. They often don’t have the resource, experience or exposure to conduct thorough investigations on top of daily pressures.